Online Store Information & Policies

Order Information
Payment Security
Shipping Information
Returns & Refunds Policy
Warranty Information
Approval of Artwork/Graphics
Limitation of Liability
Typographical Errors
Miscellaneous Information
Privacy Notice
Contact Information

Ordering Information

ONLINE: At checkout, your payment is securely processed by PayPal, EVEN IF YOU DO NOT HAVE A PAYPAL ACCOUNT. You can use your credit card in the normal way, or use your PayPal account. MEMBERSHIP NOT REQUIRED.

BY PHONE: Call us toll-free at 888-284-3883.

PAYMENT METHODS WE ACCEPT: Visa • MasterCard • American Express • Debit cards connected with either Visa or MasterCard • PayPal

TAXES: Attention Getters Design, Inc. collects 7.5% sales tax for purchases shipping within California.

Payment Security


Attention Getters Design, Inc. utilizes the secure payment processing services of PayPal, thereby ensuring that your credit card transaction is conducted safely within PayPal’s domain. This means that NO CREDIT CARD NUMBERS ARE STORED ON OUR SERVERS. Up until the point that you are ready to pay for your order, you are within Attention Getters Design, Inc. domain, but upon entering the payment phase of checkout, the information you enter is encrypted and processed solely by PayPal.

Shipping Information

All of our orders are processed Monday through Friday, without graphics, 1 to 2 business days of placement, depending on our order volume. Ordering graphic design services can take up to an additional 3-5 business days. Our standard shipping mode is UPS Ground, though you may specify other modes at checkout. If you have special shipping requirements, please e-mail or phone us toll-free at 888-284-3883.

Shipping and handling charges are based on the total weight, dimensions, and destination of your order.
UPS does not deliver to PO Box addresses.

Returns & Refund Policy

If you are not satisfied with your purchase of a product, please call 619-441-8901 for a Return Merchandise Authorization (RMA) request within 30 calendar days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box restocking fee will be assessed on any opened hardware or accessory. This does not include any custom printed graphics.

Warranty Information

The Wave Pop Up frames, Ready Pop Fabric frames, SilverStep Retractable Banner stands, and Portable Roll Up stands carry a limited lifetime warranty against manufacture defect. All graphics carry a 3 months to 1 year limited warranty. All other products carry a 1 year limited warranty. However, if your order is incorrect or damaged in shipping please contact us within 48 hours of receiving your order and at our discretion we will make the proper arrangements.

Approval of Artwork/ Graphics

GRAPHIC APPROVAL: Graphic orders will be scheduled to ship by Graphics Department and the order will be processed as ordered unless you notify us to any changes prior to ship date scheduled. Graphics must be pre-approved in writing via email before printing can take place. Please only approve of your graphic art when you are ready to commit to its printing, as this approval is final, and not reversible. Approval must be received by 3 PM Pacific Time for that business day to count, or else approval date will be following business day.

Limitation of Liability

Attention Getters Design, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Attention Getters Design, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

When placing an order with Attention Getters Design, Inc. the customer agrees to the terms of our limited liability, and return and refund policies. Attention Getters Design, Inc.’s limit of liability is the purchase price of the stand or banner purchased. The customer agrees to hold Attention Getters Design, Inc. harmless for any other costs other than those associated with the direct purchase price of the stand or banner purchased. Attention Getters Design, Inc. does not refund shipping charges. Customers are responsible for all shipping charges of products. Attention Getters Design, Inc. is not responsible for products damaged in shipping, mis- or re-directed products, or any other circumstances out of Attention Getters Design, Inc.’s control. A stand or banner may be either refunded or repaired at Attention Getters Design, Inc. discretion, if it is within the return policy time frame.

Typographical Errors

In the event that an Attention Getters Design, Inc. product is mistakenly listed at an incorrect price, Attention Getters Design, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Attention Getters Design, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Attention Getters Design, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

Miscellaneous Information

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Attention Getters Design, Inc. products) shall be in the state or federal courts located in San Diego County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Attention Getters Design, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Attention Getters Design, Inc.’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Attention Getters Design, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Privacy Notice

This privacy notice discloses the privacy practices for Attention Getters, Inc. through our website This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

• What information we collect;
• With whom it is shared;
• How it can be corrected;
• How it is secured;
• How policy changes will be communicated; and
• How to address concerns over misuse of personal data.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

If you choose, you may register and create an account with us– however, registration is NOT required to make a purchase on our site. In either case, we only collect such personal information as is needed to contact you and ship your order(s).

We take precautions to protect your financial information. We do NOT collect sensitive information such as credit card data through our website; that information is collected outside our domain, on the secure servers of PayPal.

Attention Getters, Inc. and http// does NOT in any way track customers’ and visitors’ online activities across the internet. We are only concerned with providing you, the customer with the best online shopping experience while you are shopping and visiting our website. What you do elsewhere is your business, and we respect that wholeheartedly.

Whenever material changes are made to our privacy notice we will notify, via email, all customers who have made purchases from our online store or who have otherwise signed up to be on our e-mailing list.

If you feel that we are not abiding by this privacy policy, you should contact us immediately at the telephone number or email address listed below:

Contact Information

BY PHONE: 888-284-3883  | 619-441-8901
BY FAX: 619-441-8902